Last updated: May 2023  

At Chiama VA ("we," "us," or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website chiama-va.com (the "Site") and use our products and services (collectively, the "Services"). By using our Site and Services, you consent to the collection and use of your information in accordance with this Privacy Policy. This Privacy Policy complies with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). 

Information We Collect

a. Personal Information: We may collect personal information, such as your name, email address, phone number, and mailing address, when you voluntarily provide it to us by registering for an account, signing up for our newsletter, or completing a contact form. 

b. Usage Data: When you use our Site and Services, we may automatically collect certain information, such as your IP address, browser type, device type, operating system, pages visited, time spent on the Site, and other usage data. 

c. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse our Site's performance. You can choose to accept or reject cookies through your browser settings. For more information about our use of cookies, please refer to our Cookie Statement below. 

How We Use Your Information 

We use your personal information to: 

• Provide, maintain, and improve our Site and Services 

• Communicate with you about your account, transactions, and customer service inquiries 

• Send you marketing communications and promotional offers, with your consent 

• Analyse and understand user behaviour to improve our Site and Services 

• Comply with legal obligations and protect our rights 

Disclosure of Your Information 

We may share your personal information with trusted third parties, such as service providers and partners, to help us operate our Site and Services. We require these third parties to respect the security of your personal information and treat it in accordance with the law. 

We may also disclose your personal information to comply with legal obligations, enforce our terms and conditions, or protect the rights, property, or safety of Chiama VA, our users, or others. 

Data Retention 

We will retain your personal information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

Your Rights 

Under certain circumstances, you have rights under data protection laws in relation to your personal information. These rights may include the right to access, correct, delete, restrict, or object to the processing of your personal information, and the right to data portability. If you wish to exercise any of these rights, please contact us at grace@chiama-va.com. 

Cookie Statement 

Our Site uses cookies, which are small text files placed on your device to help us provide a better user experience. Cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third-party applications like Google Analytics. As a rule, cookies will make your browsing experience better. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of our Site and Services. 

Changes to This Privacy Policy 

We reserve the right to update or modify this Privacy Policy at any time. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. 

Contact Us 

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at grace@chiama-va.com. 

By using our Site and Services, you confirm that you have read, understood, and agreed to be bound by this Privacy Policy and our Cookie Statement.